Help Center/Support

Support Tutorial

Opening a support ticket and getting help from the IslaFans team.

Step 1 — Your support tickets

The Support tile lists every ticket you've opened. A new creator account starts with an empty list.

The Support ticket list, empty, with a New Ticket button.
1. The Support ticket list, empty, with a New Ticket button.

Step 2 — Open a new ticket

Choose a category, write a subject and a detailed message, then submit. The team replies inside the same ticket thread.

The new support ticket form — category, subject, and message.
1. The new support ticket form — category, subject, and message.

Notes

  • Pick the category closest to your issue (e.g. Account / Settings) — it helps route your ticket to the right team faster.